Cloud Outsourcing Service Network Cloud Outsourcing Service Network

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	Enterprise solution After sales device solution Office solution Hotels solution Chain enterprise solution			Nationwide product service solution COSN service platform provides a nationwide service to all kinds of IT and products helping manufactures take care of product’s research and development as well as sales only, COSN will effectively and smoothly handle all products after sale headaches. Our professional service platform is offering nothing less than a guaranteed quality after sales services to your products. 1. Professional Call center service outsourcing platform: Our bilingual 7x24 call center platform boasts well qualified IT engineers who not only undertakes the cases but through IT knowledge best practices can offer worry-less IT support solutions through a both English and Chinese language managed customer help desk. 2. Nationwide onsite engineers service team: Through many years of undertaking onsite IT services, Cloud Outsourcing Service Network consists of engineers who are highly equipped and quality certified to handle onsite IT support to PC, network, router, telephone switch plus a larger number of IT devices. Our optimized service management guarantees our customers nothing less but Quality of service. 3. Effective training system: COSN possesses abundant technical knowledge for all kinds of IT products, this is achieved through the company’s internal training structure. First our customer will introduce the product to our technician who through the company’s internal training structure will transfer this training to the rest of technicians so they understand and are capable of proving product after sales relevant technical support. 4. Spare parts management: As a means for a guaranteed quality of service and speedy response COSN has set up spare parts management mechanism in various locations to facilitate spare part storage for the customer’s product for convenient replacement and maintenance.