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Computer service outsourcing Router service Outsourcing Video monitoring system Hotels IT Outsourcing Call Center Outsourcing Products after-sales service |
Equipments Client’s desktop, Client’s Laptop, Server, Network switch, Printers and other peripherals. Service content The user’s commonly used software installation and maintenance as well as system maintenance Client’s pc hardware maintenance and upgrade Computer Virus protection The network anti-virus system as well as security bugs fixing and maintenance General cabling system maintenance Network printing fault troubleshooting and handling Non- network printing fault troubleshooting and handling Other external devices fault troubleshooting and handling LAN system troubleshooting Planning and installation of a proxy server Installation of a DHCP and DNS server Server system maintenance Network switch maintenance Client Edge Router maintenance Database maintenance Telephone switches and PBX system maintenance Office application Training Customer’s network system security planning and maintenance Customer’s Internal IT Management System Planning, Implementation and maintenance Customer IT system investment budgeting Servicing model call center: 7x24 hours, bilingual service(Chinese and english) ITIL Management platform: Complete tracking and recording of field engineer’s servicing information, timely response to the customer’s servicing requirement, dispatching engineers immediately to the customer’s area to solve the problem. Service hotline: 400 660 6009 |
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